About Us - Our Clinicians & Staff - Case Management Specialists, Inc.

Our Case Managers possess clinical expertise and a wellness philosophy that enables us to look at the big picture when making recommendations or offering choices and options. Anticipating future health care services based on past experiences and medical knowledge helps the case manager offer appropriate, cost effective alternatives today. All of our clinical staff have been trained in motivational interviewing to facilitate positive changes in health care behaviors.

Diane Phipps - RN, BSN, MBA, CCM (President/Case Manager) Diane has been a registered nurse since 1981. Prior to specializing in case management, Diane worked in the acute care setting and long term care, as a home care consultant for a durable medical equipment company, and as a medical malpractice consultant for a law firm. Diane has been a case manager since 1991, earning her national certification in case management in 1993. As a case manager, Diane specializes in catastrophic case management of critically-ill medical and surgical patients. In 1997, Diane completed her MBA. Diane founded CMS in 2000, and continues to provide case management services along with her administrative responsibilities.

Lori - RNC, BSN (Nurse Case Manager/Wellness Coach) Lori has been a registered nurse since 1981 with a focus on maternal/child health. Her experience includes medical/surgical nursing, labor and delivery, high risk obstetrical home care, prenatal education, utilization review, case management and wellness promotion services. Lori received her certification for Ambulatory Women’s Health Care Nursing from NCC (The National Corporation for the Obstetric, Gynecologic and Neonatal Nursing Specialties) in 1992. Lori has been with CMS since May, 2002.

Teri - RN, CCM (Nurse Case Manager/Wellness Coach) Teri has been a registered nurse since 1992. She has nursing experience in diverse environments such as medical case management, utilization review, workers’ compensation, critical care, home care, and medical-surgical nursing. Teri has provided case management services for third party administrators, unions, managed care organizations and major insurers. Teri earned her certification in case management in 2000 and her certification as a health coach in 2006. Teri has been with CMS since August, 2003.

Margie - RN, BSN (Nurse Case Manager) Margie has been a registered nurse since 1986. She began her case management career in 1991 after practicing for four years in the acute hospital setting on various specialty units, including acute inpatient rehab and spinal cord injury units. Margie has performed case management and review services for group health insurance, workers compensation, and automobile liability cases. She also has experience as a care manager in the Disease Management arena. Margie joined CMS in May, 2005.

Jennifer - PT (Rehabilitation Case Manager) Jennifer graduated from University of Wisconsin in 1990 and has worked with both adult and pediatric populations. She has experience with general surgery and stroke patients, neurotrauma including brain injury and spinal cord injury, fibromyalgia, and lymphedema management. She has supervisory experience in various clinical settings, as well as practical experience in acute care, subacute care, skilled nursing facility, outpatient therapy, cardiac rehab, wound care, and long term care. Jen joined CMS in April, 2006.

Michelle - RN, BSN (Nurse Case Manager) Michelle has been a registered nurse since 1989. She has 10 years clinical experience as an RN in a hospital setting - primarily on the oncology and women's health floors. She expanded her hospital experience by serving as a parish nurse coordinating individual care and organizing/providing educational opportunities and community resources. Most recently, Michelle worked in both insurance and hospital settings in case management departments. Michelle has been with CMS since September, 2007.

Our Staff

Marie - (Office Manager). Prior experience, since 1997, includes appointment coordinator and insurance control account auditor for a large clinic in northern Wisconsin, senior network service representative for a chiropractic network, office coordinator for a chiropractic office and a provider relations specialist. Marie joined CMS in May, 2006.

Lisa - (Account Executive) Lisa serves as an account executive to assist with business development and account relationships. She has worked in the medical management field since 1996. She holds a degree in international studies and marketing. Lisa joined CMS in February, 2005.

Renée - (Account Executive) Renée serves as an account executive to assist with business development and account relationships. She graduated from Marquette University with a degree in business administration. She has worked as an account executive for various managed care companies since 1995. Prior to this, she worked as a Human Resources Generalist for a large employer in Milwaukee, WI. Renee joined CMS in July, 2006.