About Us - Our Clinicians & Staff - Case Management Specialists, Inc.

Our Case Managers possess clinical expertise and a wellness philosophy that enables us to look at the big picture when making recommendations or offering choices and options. Anticipating future health care services based on past experiences and medical knowledge helps the case manager offer appropriate, cost effective alternatives today. All of our clinical staff have been trained in motivational interviewing to facilitate positive changes in health care behaviors.

Diane Phipps - RN, BSN, MBA, CCM (President/Case Manager) Diane has been a registered nurse since 1981. Prior to specializing in case management, Diane worked in the acute care setting and long term care, as a home care consultant for a durable medical equipment company, and as a medical malpractice consultant for a law firm. Diane has been a case manager since 1991, earning her national certification in case management in 1993. As a case manager, Diane specializes in catastrophic case management of critically-ill medical and surgical patients. In 1997, Diane completed her MBA. Diane founded CMS in 2000, and continues to provide case management services along with her administrative responsibilities.

Lori - RNC, BSN (Nurse Case Manager) Lori has been a registered nurse since 1982 with a focus on maternal/child health, wellness programs and disease management. Her experience includes medical/surgical nursing, labor and delivery, high risk obstetrical home care, prenatal education, utilization review, case management and disease management services. Lori has also served as the Wellness Director of an assisted living residence. Lori received her certification for Ambulatory Women’s Health Care Nursing from NCC (The National Corporation for the Obstetric, Gynecologic and Neonatal Nursing Specialties) in 1992. Lori has been with CMS since May, 2002.

Teri - RN, CCM (Nurse Case Manager) Teri has been a registered nurse since 1992. She has nursing experience in diverse environments such as medical case management, utilization review, workers’ compensation, critical care, home care, and medical-surgical nursing. Teri has provided case management services for third party administrators, unions, managed care organizations and major insurers. Teri earned her certification in case management in 2000 and her certification as a health coach in 2006. Teri has been with CMS since August, 2003.

Margie - RN, BSN (Nurse Case Manager) Margie has been a registered nurse since 1986. She began her case management career in 1991 after practicing for four years in the acute hospital setting on various specialty units, including acute inpatient rehab and spinal cord injury units. Margie has performed case management and review services for group health insurance, workers compensation, and automobile liability cases. She also has experience as a care manager in the Disease Management arena. Margie joined CMS in May, 2005.

Kelly - RN, BSN (Nurse Case Manager) Kelly has been a registered nurse since 1996. She has administrative experience in various clinical settings as well as practice experience in: acute care, medical surgical nursing, wound care and residential care and administration. In addition Kelly has performed case management, staff development and coaching, quality assurance and state/federal regulation implementation. Kelly received her Resident Assessment Coordinator Certification in 2007. Kelly joined CMS in July, 2008.

Our Staff

Marie - (Office Manager). Prior experience, since 1997, includes appointment coordinator and insurance control account auditor for a large clinic in northern Wisconsin, senior network service representative for a chiropractic network, office coordinator for a chiropractic office and a provider relations specialist. Marie joined CMS in May, 2006.

Lisa - (Account Executive) Lisa serves as an account executive to assist with business development and account relationships. She has worked in the medical management field since 1996. She holds a degree in international studies and marketing. Lisa joined CMS in February, 2005.